NJ TRANSIT LAUNCHES PILOT UTILIZING TECHNOLOGY TO IMPROVE ACCESSIBILITY

NJ TRANSIT continues to improve navigation and accessibility throughout its system by piloting two new apps that will help empower customers with disabilities. Through a collaboration between NJ TRANSIT and the Transit Tech Lab, a program administered by the Partnership Fund for New York City, customers will now have access to GoodMaps at Hoboken Terminal which provides innovative indoor navigation assistance through the facility and Convo at Newark Penn Station Customer Service and Ticket Offices which provides on-demand American Sign Language (ASL) interpreting. A quick QR scan connects them to a live interpreter for seamless communication.

GoodMaps
GoodMaps is a cutting-edge station navigation platform now available at Hoboken Terminal. GoodMaps empowers all visitors—including the visually impaired or individuals with disabilities—with precise, real-time navigation throughout the terminal, making travel easier and more accessible. The Goodmaps app operates similarly to outdoor GPS systems like Google Maps. However, it specializes in indoor navigation, providing turn-by-turn directions via audio or on-screen text.

With the GoodMaps app, customers can access real-time directions for trains and buses right from their mobile device. They can also benefit from features designed for users with low vision and mobility challenges, enhancing independence and comfort.

Convo
Convo offers technology for those who use sign language to communicate. Customers can scan a QR code and connect with a live interpreter who can convey the message between the customer and an NJ TRANSIT employee.

This allows a full experience to all NJ TRANSIT customers and opens the door to building better relationships by making communication more seamless.

The Transit Tech Lab is a program established by agencies in the New York City region to bring private sector innovation to public transit by connecting tech companies with transit agencies to pilot new technologies and solve critical transit challenges. The Transit Tech Lab provides an accelerated pathway for early to growth-stage companies to solve public transportation challenges for the largest transit agencies in North America.